To learn more about ITM’s policies and procedures on data protection and processing, you can contact the ITM through our usual communication channels:
- By going to the ITM premises;
- By contacting the Help Centre;
- By contacting the ITM via e-mail: protection.donnees@itm.etat.lu, referring to "Data Protection".
Identity verification procedure
In accordance with Article 12 (6) of the GDPR, the ITM must have sufficient guarantees in order to be able to establish with certainty the identity of the person requesting information.
At the present stage, the ITM has adopted three options in order to allow the exercise of rights of access to information, namely by:
- Letter accompanied by a copy of an identity document (identity card or passport). The response will be sent exclusively to the official address at which the applicant is registered.
- Email accompanied by a copy of an identity document (identity card or passport). The response will be sent exclusively to the official address at which the applicant is registered.
In both cases, the response will be sent exclusively to the official address at which the applicant is registered.
- Oral request, made by attending personally, during office hours and with an identity card, at the ITM premises; in such case, it is possible to request that the response be sent to an address of the applicant’s choice.